| Type | Public |
|---|---|
| Industry | Telecommunication |
| Founded | 12 October 1984 |
| Headquarters | Menara Telekom, Kuala Lumpur, Malaysia |
| Key people | Dato' Sri Zamzamzairani Mohd Isa, Group CEO |
| Products | Telecommunication Services |
| Revenue | RM17.84 billion (USD5.46 billion) (2007) |
| Employees | 30,000 Groupwide |
| Parent |
BT PLC homepage = www.tm.com.my |
Telekom Malaysia Berhad (MYX: 4863), DBA TM, is the largest integrated solutions provider in Malaysia, and one of Asia's leading communications companies, with a market capitalisation of RM13.9 billion and a workforce of 26,629 employees. Established as the Telecommunications Department of Malaya in 1946, it was privatised in 1987, and listed on Bursa Malaysia in 1990. Subsequent growth led to a demerger in 2008 of TM's mobile and fixed services, allowing the company to focus more intently on its core businesses of Internet and multimedia, data and fixed-line services.[1]
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TM's history goes back to the establishment of the Telecommunications Department of Malaya in 1946. In 1962 the company introduced Subscriber Trunk Dialling (STD) between Kuala Lumpur and Singapore via the first long-distance microwave link. The following year, the company expanded its microwave network throughout the country.[2]
In 1968, the Telecommunications Department of Malaya was merged with the Telecommunications Department of Sabah and Sarawak to form the Telecommunications Department of Malaysia, also known by its Bahasa Malaysia name, Jabatan Telekom Malaysia (JTM).[3] The company would work under this name for almost two decades. Significant milestones during this period include:
1970: The first international standard satellite earth station was commissioned in Kuantan, marking the advent of live telecasts in Malaysia.[4]
1975: Establishment of the Automatic Telex Exchange.[5]
1979: Introduction of International Direct Dial (IDD) facilities.[6]
1980: Malaysia commissioned its own submarine cable linking Kuantan and Kuching.[7]
1982: Introduction of Telefax and International Maritime Service.[8]
1983: Introduction of data communications.[9]
1984: Introduction of packet switch technology, leading to Malaysia’s own public data network.[10]
1985: Commissioning of the ATUR service using 450 analog cellular radio technology, a first in Asia. That same year, the Multi Access Radio System, providing rural customers with easier access to telephone services, was introduced.[11]
In 1987, JTM was corporatised, forming Syarikat Telekom Malaysia Berhad (STMB), the nation’s first privatised entity. In 1988, STMB introduced digital INTELSAT Business Service, followed in 1989 by its 800 toll-free service. Toll-free and prepaid cardphones (Kadfon) were introduced in 1990. That same year, STMB was listed on the Main Board of Bursa Securities and introduced a new company logo.[12]
In 1991 the company re-branded, changing its name to Telekom Malaysia.[13] Milestones achieved after this rebranding include:
1991: Introduction of Malaysia Direct, Home Country Direct.[14]
1992: Introduction of Video Conferencing and CENTREX.[15]
1993: Introduction of ISDN services.[16]
1996: Introduction of 1800 MHz digital TMTOUCH cellular services.[17]
1997: Introduction of Corporate Information Superhighway (COINS).[18]
In 2001, Telekom Malaysia introduced broadband services, establishing TM Net as the largest Internet Service provider in the South-East Asia region and launching BlueHyppo.com, a lifestyle Internet portal. It was also in 2001 that TM became a major partner in the launch of the submarine cable Asia Pacific Cable Network 2 (APCN2) and launched CDMA service fixed wireless telephony.[19]
In 2003, TM's TMTouch was merged with Celcom, forming Malaysia's largest cellular operator.[20]
The following year saw the restructuring of TM into two Strategic Business Units: TM Wholesale and TM Retail.[21]
In 2005, Telekom Malaysia underwent a major re-branding exercise, adopting TM as the new brand, and was the first to launch 3G services in Malaysia. 2005 also saw the company acquire 27.3% interest in Indonesia's PT Excelcomindo Pratama.[22]
In 2006, TM forged a strategic partnership with Vodafone, becoming a Vodafone Partner Network with a global reach of an estimated 179 million customers worldwide. The company also implemented the second phase of the restructuring exercise that it had begun in 2003. The company's business was organised into four groups: Malaysia Business, Celcom, TM International and TM Ventures. Meanwhile, XL, TM's Indonesian subsidiary, secured a 3G licence. Dialog, TM's subsidiary in Sri Lanka, launched South Asia's first 3G service. Other international milestones for TM in 2006 were the acquisition of the remaining 49% of Telekom Malaysia International (Cambodia) Company Limited (formerly known as Cambodia Samart Communications Ltd) and 49% interest in India's Spice Communications Private Limited. TM also initiated a consortium to develop an undersea cable system, Asia-America Gateway, linking South-East Asia and the United States.[23]
In 2007 TM undertook a demerger exercise that resulted in the creation of two distinct entities: TM and TMI. TM's payphone business was divested to Pernec Corporation Berhad. Meanwhile, TM's affiliate in India, Spice Communications, began trading on the Bombay Stock Exchange and received national and international long-distance licences.[24]
In April 2008, TM Group was officially demerged; TMI was listed as a separate entity on Bursa Securities. Celcom remained under TMI, which later changed its name to AXIATA. Also in 2008, TM privatised its subsidiary VADS as part of its strategic growth plan, and collaborated with Verizon to develop and improve local IP capabilities.[25]
TM's High-Speed Broadband (HSBB) project was initiated in 2008 with the signing of a Public-Private Partnership Agreement with the Malaysian government. Indicative Terms & Conditions for HSBB (wholesale) service were disclosed in 2009, with Wi-Net signing on as the first HSBB (wholesale) customer.[26]
In 2009, TM joined a new submarine cable consortium to develop the Asia-Pacific Gateway. The Asia-America Gateway (AAG) started commercial traffic. TM also upgraded its own core network infrastructure to Next-Generation Network (NGN) technology and commenced physical work on its HSBB access infrastructure.[27]
TM's HSBB service, UniFi, was launched in 2010.[28], and has recorded over 100,000 subscribers to date.
In March 2011, Telekom Malaysia announced its intention to start providing mobile voice services by the end of 2011. Bloomberg reported that Telekom was exploring collaboration with Celcom Axiata Sdn Bhd, including possible mobile virtual network operations.[29]
TM's subsidiaries in Malaysia include:
TM has seven satellite earth stations and teleports:
TM's next-generation High Speed Broadband (HSBB) service, UniFi delivers a premium online experience.
Called UniFi, an amalgamation of “Uni” which signifies togetherness and camaraderie, and “Fi” which symbolises fibre optics; together “UniFi” directly describes the content and product benefits of the service. The brand underscores the connection, collaboration and communication proposition by TM’s positioning as a pioneering company that opens up possibilities. UniFi also alludes to a unified platform for communications made possible by IP technology.
TM is heralding a new age of digital lifestyle with a faster, richer and more reliable online experience both for the individual and business customers. Customers will have the opportunity to experience a triple play service of voice, high-speed Internet video and phone.
UniFi delivers faster network access speed (port speed) for bandwidth hungry applications and superior end-to-end performance.{cn}} It comes with triple-play services of high-speed Internet, video (IPTV and Video on Demand (VoD)) and phone.
TM UniFi is currently being offered via three residential packages:
HyppTV, Malaysia's newest Pay TV service has 46 channels – 15 free channels, 31 premium channels, 14 VOD categories and 11 interactive applications.
The free channels include:
The other 22 premium channels are:
Unlike satellite TV services, HyppTV is available to viewers regardless of the weather condition. HyppTV is available to all residential customers of TM’s High Speed Broadband (HSBB) service, UniFi, as part of the service’s triple-play offering comprising Phone, High Speed Internet and IPTV services – which include free and premium channels, as well as VOD content and interactive applications.
Prominent landmarks associated with TM in Malaysia include:
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